I work in design, business, and technology.
Helping teams build alignment and trust so they can achieve their social mission.
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Essays
I’ve discovered that drinking different coffees leads to a more joyful and varied human experience than always buying the same coffee from the same company—who knew! January 3, 2024 |
In many tech orgs, we overlook customers’ unmet needs. By merely substituting User Stories with Job Stories as a tactic, product teams risk losing the deep insights that product-independent Job Stories—rooted in user experience research—can provide. October 19, 2023 |
Civic tech is a fascinating place. Its leaders often say they are doing what
start-ups do but inside government. But many of these folks haven’t paid their
dues at a start-up. You have to wonder: are their teams following the path
that drives private-sector product adoption? October 3, 2023 |
While widespread in software development, the Agile methodology is ineffective for many teams. This post draws parallels between a band releasing songs online and a product team using Agile. By doing so, we aim to uncover insights for product teams to approach their work differently. September 25, 2023 |
Despite the widespread use of the misleading term "individual contributor," software engineering is a group effort, and you can't be a great software engineer without being a great team player. July 13, 2023 |
On the path to career advancement, junior engineers need to grow their skills to be good at a junior level before they can be good at a senior level. March 31, 2023 |
Work
TransitOPS Modernize public transit. Reduce inequality. |
FirstWho Build, sustain & grow remarkable teams. |
MBTA / Customer Technology Make public transit easier to use in Massachusetts. |